Privacy Policy

Last Updated: 9 August 2025

At Touchagreat Services Ltd (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.touchagreat.co.uk (the “Site”) or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information – your name, address, email address, phone number
  • Service Information – details about the services you request or book
  • Payment Information – billing address and payment transaction details (we do not store full card numbers)
  • Technical Data – IP address, browser type, operating system, and cookies when you visit our Site
  • Communication Records – emails, messages, and feedback

2. How We Collect Information

We collect personal data when you:

  • Make an enquiry or booking via our Site, email, or phone
  • Sign up for newsletters or marketing communications
  • Interact with us on social media
  • Visit our Site (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • Provide and manage the services you request
  • Process payments and send invoices
  • Respond to enquiries and provide customer support
  • Send service updates, promotions, or important notices (if you’ve opted in)
  • Improve our website and services
  • Comply with legal and regulatory obligations

4. Legal Bases for Processing

We process your data on one or more of the following bases:

  • Performance of a contract – to deliver the services you have booked
  • Legal obligation – to meet our regulatory requirements
  • Legitimate interests – for business administration and service improvement
  • Consent – where required for marketing communications

5. Data Sharing

We do not sell your personal data.
We may share data with:

  • Trusted third-party service providers (e.g., payment processors, IT support)
  • Regulatory bodies or law enforcement if required by law
  • Our business partners for joint service delivery, with your consent

6. Data Storage & Security

We store your data securely within the UK or in approved jurisdictions.
We use encryption, firewalls, and access controls to protect your information.

7. Data Retention

We retain your data only for as long as necessary:

  • Service records – up to 6 years for legal/accounting purposes
  • Marketing records – until you withdraw consent

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccuracies
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent for marketing at any time

To exercise your rights, contact us at info@touchagreat.co.uk.

9. Cookies

Our Site uses cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, though some site features may not function correctly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact Us
Touchagreat Services Ltd
Bournemouth, United Kingdom
Email: info@touchagreat.co.uk