Terms of Service

Last Updated: 9 August 2025

Welcome to Touchagreat Services Ltd (“we,” “our,” or “us”).
These Terms of Service (“Terms”) govern your use of our website www.touchagreat.co.uk (the “Site”) and any services we provide, including but not limited to cleaning services, security guarding, training and consulting, policy analysis, and cross-cultural advisory (collectively, the “Services”).

By accessing our Site or engaging our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or Services.

1. Scope of Services

We provide professional services as described on our Site. Service availability, descriptions, and pricing may change without notice. Any written or verbal quotation is valid for 30 days unless stated otherwise.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years old
  • Have the legal authority to enter into a binding contract
  • Provide accurate and complete information during booking or enquiry

3. Bookings and Payments

  • All bookings require confirmation from us via email or in writing.
  • Payment terms will be agreed in writing; unless otherwise stated, payment is due upon completion of the Service.
  • We accept bank transfers and other payment methods specified on our invoices.

4. Cancellations and Rescheduling

  • Cancellations or rescheduling must be made at least 24 hours before the scheduled Service time.
  • Late cancellations may be subject to a fee of up to 50% of the Service cost.

5. Client Responsibilities

  • Provide safe and reasonable access to the premises where Services are to be performed.
  • Inform us of any health, safety, or security risks in advance.
  • For cleaning services, ensure that water, electricity, and basic facilities are available.

6. Our Responsibilities

  • Deliver Services with reasonable skill, care, and diligence.
  • Comply with applicable laws, regulations, and industry standards.
  • Ensure all personnel are appropriately trained and, where relevant, security-checked.

7. Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our Services.
  • Our total liability for any claim is limited to the total fees paid for the specific Service giving rise to the claim.

8. Intellectual Property

All content on our Site, including text, images, and branding, is owned by or licensed to Touchagreat Services Ltd. You may not use, copy, or reproduce any part without our written permission.

9. Privacy

Your privacy matters to us. Please see our Privacy Policy for details on how we collect, use, and protect your personal data.

10. Termination

We may terminate or suspend any Service if you breach these Terms, fail to pay, or engage in conduct that, in our sole discretion, harms our reputation or operations.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts in England and Wales.

Contact Us
Touchagreat Services Ltd
Bournemouth, United Kingdom
Email: info@touchagreat.co.uk